Returns

100% Satisfaction Money-Back Guarantee! No Hassle Returns

At CANADAGOLFCARTS.com, we understand purchasing a golf cart is an investment in your health and leisure.  We strive to provide the best customer satisfaction as possible to ensure that you are happy with your purchase experience with us.

Important Points to Keep in Mind:

  • All non-defective returns must be in their original packaging and in new condition
  • All shipping costs are non-refundable
    1. for orders with discounted or free shipping, the shipping cost will be subtracted from the total purchase)
  • All used items will be processed at CANADAGOLFCARTS.com's discretion
  • All returns must be in new condition and should include the following:
    1. Original Packaging: All non-defective returns must be in their original packaging and in new condition
    2. All Free Promotional Items
    3. All Manuals and Accessories
    4. Included Blank Warranty Cards
  • After 30 days, all sales are final.


How to Submit for a Return/Exchange:

  1. Contact us at support@canadagolfcarts.com to obtain a shipping address from us.
  2. Print out a copy of your original purchasing invoice .
  3. On the back of the invoice, please state the problem with your product.
  4. Attach invoice with the shipment.
  5. Ship the product back.

 

We recommend using a shipping method that includes insurance and tracking numbers as CANADAGOLFCARTS.com will not be held responsible for lost packages shipped back to us. Once we receive your package, we will call or email you within 5 business days of receiving your package to confirm your return or exchange. After we process your request, we will again notify you by phone call or email to let you know when your credit has been refunded or your exchange sent out.

Warranty Service: While under the valid warranty period, contact us at support@canadagolfcarts.com with the problem. Warranty service will require prepayment of the shipping charge by the buyer and toreturn the defective product to CANADAGOLFCARTS.com with the original invoice and a brief note mentioning the return reason. It will be repaired or exchanged (at CANADAGOLFCARTS.com's discretion) and shipped back to the customer in a timely manner.